Complaints Procedure

The staff and management at Canberra Surgicentre are committed to providing the highest standard of excellence when delivering your healthcare. If you have a concern about our service you have the right to make a complaint.

If you are unhappy with any aspect of your care, please speak to any staff member who is present at the time.

If your complaint can not be resolved at the local level you then have two options. You may either make an appointment to see the Canberra Surgicentre's Manager or Chief Executive Officer or submit a written letter of complaint to:

The Manager
Canberra Surgicentre
Scala House
11 Torrens St
BRADDON ACT 2612

or email ceo@surgicentre.com.au

If you are unable to resolve your complaint with the Surgicentre please contact:

The Community & Health Services Complaints Commissioner
Phone (02) 62052222, or

The Private Health Insurance Ombudsman
Phone 1800 640 695